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Involving Users as Experts is a programme developed by Arthritis Care and designed to empower patients and members of the public to become actively involved in the design and delivery of high-quality health services as expert patient representatives.
Between September 2007 and July 2009, Arthritis Care organised and ran five training courses for people with arthritis to enable them to become expert advocates on musculoskeletal services, funded by the Department of Health. These pilot courses, which were subjected to an independent evaluation, received excellent feedback from participants, and represent a very good model for Primary Care Trusts (PCTs) in particular to genuinely engage with service users.
In addition to its particular blend of knowledge and confidence-building, Involving Users as Experts offers PCTs the opportunity to achieve targeted, high-quality engagement with expert individuals who have received training and who are capable of representing not just their own interests as service users, but those of a much wider group of patients and members of the public.
Find out more about the programme (opens in PowerPoint)
