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The helplines team understand that some people do not always want to talk over the phone to access information and support.
In response to this they came up with an innovative way to offer confidential support and advice to people via social media.
They are there to answer all questions. Private messages are welcome and the service can be used to get a confidential reply.
BT and Telephone Helplines Association Awards 2008
Highly Commended in the 'Innovative Use of Technology to Deliver a Helplines Service' category for our 'Chat to Helplines Forum'
The professional helplines service also gained the Quality Standard Accreditation from the Telephone Helplines Association
Go to the Chat to Helplines Forum
